Last updated: June 17, 2026
We collect personal information that you provide directly to us when you request consultations, submit project enquiries, or communicate with our facility. This information may include your name, email address, project details, and property specifications.
Personal information is collected solely for the purpose of responding to your enquiries, preparing quotations, and managing project communications. We do not use your information for marketing purposes unless you have explicitly requested to receive such communications.
All collected data is stored on secure servers located within Australia. Access to personal information is restricted to authorized personnel who require it for legitimate business purposes related to your enquiry or project.
Personal information related to project enquiries is retained for a period of seven years in accordance with Australian business record-keeping requirements. Information from enquiries that do not proceed to quotation stage is retained for two years.
We do not sell, trade, or transfer your personal information to external parties. Information may be shared with subcontractors or suppliers only when necessary to fulfill your project requirements, and only with your explicit consent.
We implement industry-standard security measures including encrypted data transmission, secure server infrastructure, and restricted access protocols. However, no method of electronic storage is completely secure, and we cannot guarantee absolute security.
Under Australian Privacy Principles, you have the right to access personal information we hold about you, request corrections to inaccurate data, and request deletion of your information subject to legal retention requirements. To exercise these rights, contact us via the email address provided on our contact page.
Our website uses essential cookies to maintain session state and remember your cookie consent preferences. We do not use tracking cookies or third-party analytics services. Refer to our Cookies Policy for detailed information.
We reserve the right to modify this privacy policy to reflect changes in our practices or legal requirements. Material changes will be indicated by updating the revision date at the top of this page.
Questions regarding this privacy policy or our data handling practices should be directed to [email protected]. We will respond to privacy-related enquiries within ten business days.